Answer Bot uses machine learning to answer customer questions with content from your knowledge base. This topic includes resources for understanding, enabling, and using Answer Bot. To use Answer Bot, you must have Guide Professional plus the Answer Bot add-on.
Documentation
Administrator information
- Understanding Answer Bot (for administrators)
- Enabling, disabling, and setting up Answer Bot
- Analyzing your Answer Bot activity
- Using Answer Bot with your web forms
- Using labels to influence Answer Bot results
Agent information
Best practices for admins
- Best practices: Using labels with Answer Bot
- Best practices: Setting up Answer Bot triggers, views, and workflows
- Best practices: Training Answer Bot to find the right articles more easily
- Best practices: Six steps to success with your Answer Bot
- Best practices for developers: Bulk updating article labels for Answer Bot
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